Customers Speak

Hi Nancy,

We are very pleased with the tree.  It does a good job of providing privacy and blocking a view that we did not want.  Plus, it looks great.

The two men who delivered and planted it were great-very knowledgeable and personable.  I was going to write you about how pleased we were to meet them and the job they did.

~ Barbara & Steve, Vashon

Hi Nancy,

We love the trees and your crew was amazing!  They got those trees in the ground and secured so fast we couldn’t believe it.  You’ve got a great company. Congrats.

~Douglas & Margie, Camano Island

We were very happy with the install.  The guys showed up on time. They were nice and worked really hard.  They also were patient.  So far, we couldn’t be happier with your services.

~Joseph, Redmond

This is just a quick note to say that we are very pleased with our new Autumn Blaze tree, delivered yesterday. The installation crew did a fine job (just finding our place and getting here deserves credit) and the tree looks great.

~Brian & Sharon, Redmond

Hi Nancy!  Thanks so much for the note and the follow-up.  Apologies it has taken us a few days to respond back.  We are very happy with the tress and the planting!  Thanks so much to your team, specifically the crew and also Jamie who helped us through the entire process.  We changed plans a few times and Jamie helped us along the way!  Thank you very much – great to partner with you and your team!

~Scott, Newcastle

The trees look great and your crew was very helpful and efficient! We very much appreciate you helping us find a tree that is perfect for what we need!

~Josh, Woodinville

THANK YOU.  Your team came out and installed the new arborvitae and transformed the yard.  More over, when we pulled into the driveway from the hospital today, seeing the yard gave Barb a HUGE and much needed smile.  You are simply amazing!!!!

~Scott & Barb, Snohomish

Thanks for the reach out Nancy. The trees are doing very well + our experience with your company was excellent, from research all the way to delivery and planting of the trees. Josh also came to our house to do a post-planting review and gave the trees the thumbs up.

~Caroline, Seattle

Nancy,

Your company has been amazing!  From my first call through the after visit, everyone has provided the education needed and has been delightful to work with.

The installation crew exceeded my expectations.  They were thorough, efficient and left the trees and my yard in beautiful shape.

I will be purchasing more trees in the fall to complete my backyard project and have told everyone I know about the fantastic quality, staff and customer service of Big Trees.

You were a great find!

Congrats on a successful business!  As a small business owner myself, I appreciate the time and energy it takes to build a reliable and consistent customer experience.

~Tina, Sammamish

Hi Nancy,

The trees look great — we’re very happy with them and can’t wait to see them in the spring (first we’ll see how they do later today in the wind…). Your crew was excellent, a good group of guys, very easy to work with, and patient while I had them move the trees around before planting.

Thanks again for working with us to make sure we got the trees we wanted. I’ll be in touch if I have any questions.

~Jason

Nancy,

Everything went fantastic and the trees look great! They guys did a great job installing with minimal impact to the yard. We are looking forward to many great years watching them grow.

Thanks!

~John

Dear Nancy,

Big Tree Nursery was amazing to work with from start to finish. We loved walking around the Nursery and picking out our trees. Ishmael and his crew were amazing; kind, patient and knowledgeable. The trees look beautiful!

There is one more tree that we have to purchase this season, an Akebono Cherry Tree.  We will be back.

Thank you for everything.

~Gretchen and Keith

First, all ten trees came through the move in great shape.  I looked hard to see if any had broken limbs or branches and not one did.  That in itself is a testament to the care of your planting crew took loading the trees and covering them so they would not blow around and strip/damage the leaves. Your crew of 5 men worked hard and got all ten trees planted in about three hours. They not only planted but also staked the trees.  They did a great job and I am very happy with the results.

~Larry and Dale

Hi Nancy,

The trees look beautiful and the crew was great!  Very efficient and professional, good job communicating about preferences and details, and nice tree placement and clean-up.

~Corina

Hi Nancy,

Everything looks fantastic and the crew was great. They were all super helpful and we had a blast watching our forest arrive and get planted. Those guys are all very talented with their machines and hard workers.

~Marc

Hi Nancy,

The tree matched perfectly.  The crew did a wonderful job and I really appreciate how it all worked out.

~Fred

Thanks for checking no problems here the trees look great and your crew has been excellent.  Very nice helpful timely and they leave everything cleaner than when they started!

~Chris

Hi Nancy,

Everything, as usual, went great with the planting of the trees.  The trees are great and so is your crew.  Thanks again.  Happy Holidays to you and all of Big Trees.

~Joyce/Richard

Thank you for following up! And a big thank you to the crew, they did a fantastic job! The cherry  tree looks simply fantastic.

~Arthur

Hi Nancy,

You sent a good crew.  They were all both friendly and efficient.  Couldn’t ask for more … especially given the delayed start.  Life happens.

Things look great.  And I have arranged with the person who handles my irrigation system for a dripline to be set up once we have our thaw next year.  So I’m at least hoping that transplant “shock” will be at a minimum and the Sequoia will be fine.

Happiest of Holidays to you as well!

~Steven

I was very happy with the crew and everything went well with the Dogwood. We are very happy to have it!  Thanks!

~Gina

Your guys did a great job. They were very professional and friendly. Tree is in perfect condition and looks great!   Thanks so much.

~Lance

Everything went well, we are quite pleased with the tree, and the planting process.  Thank you so much for your help with it!

~Monica

I just wanted to circle back around and say thank you.  Our oak tree replant was painless and the tree looks very good.

Thanks much, John

The planting of the tree went very well and your crew was very polite and helpful.  Thanks for a great tree experience!

~Anne

Hi Nancy!  The planting went great and the Thundercloud Plum looks great in our front yard.  We will definitely recommend you to our friends and family.

~Mark

The trees are beautiful- and my mom was smiling from ear to ear when the crew did the work – you were right, amazing guys!

~Eric

Hello Nancy,

We are pleased with our new  trees and the work performed by your staff.  They did a fine job positioning the trees including facing and bracing them and we cannot wait until spring when they begin to leaf and show their individuality.  They look gorgeous and excited to have them in our front yard.  The crew dug up plenty of rocks along  the way which we assume was no easy task (please thank them again).  They laid the dug-up rocks neatly in piles by each dig, making super easy for us to do the post installation clean up.

~Joe

The crew was great.  Nice guys, really helpful and fast.  They were able to find good planting locations that made my wife happy.

~Clint

Please let the team know we were very pleased, both with our experience viewing trees on your lot and the install. Your team is top notch and we will recommend you to everyone. The guys who installed were very thoughtful to the surroundings, were willing to rotate and play with the position for 15 minutes before finalizing the install, and worked really hard in our unusual heat. In particular after completing they even dressed the adjacent plants that were disturbed in the process to make them look nice. The Flowering Pear was definitely the right choice and we love it! It can’t completely block the mega-house to the North yet, but its beauty is a definite distraction from the neighboring house. Thank you all!
~ Al & Paula

My sister and I just wanted to let you know that we were very impressed with the crew today. The three arrived and started digging for the trees as we made decisions where to place them all and by the time the trees arrived, the holes were already dug. They were very careful about the irrigation lines that are still being laid, hopping over the lines in the trenches and using plywood we had to drive over the one line that had to be driven across. Very professional and courteous all around.
~Jennette

The tree looks great! We’re very pleased. Your crew did a good job installing it and taking away the old stump. We’ve already got a soaker hose on it set to water regularly, so it should do well.
~Carol

All went great with trees and delivery last week, thanks for asking. You have a great a professional crew and we are thrilled with the bush and tree we chose.
~Robin & Dean

It was as smooth as silk. A very beautiful tree and your crew was great. The owners are happy and we have a designated irrigation drip on it. It has been getting water as specified.
Thanks to both you and Todd for your help with getting this put together so quickly.
~Barbara

Thank you , the girls look great, we call them the 3 sisters. We talk to them daily to ensure they are settling in. Loved working with you. The guys who delivered them were wonderful.
~Candace

Hi Jamie. The trees look fantastic and exceed what we could have hoped for as far as privacy. We are very happy with them. Thank you for your advice. Thank you.
~Mark and Lynn

Your crew just left my house with the tree. They did an amazing job and were very professional and even did the extras like cleaning up (sweeping the driveway of any dirt etc.). I will certainly will recommend your service to others in my neighborhood.
~Barry

Thanks, Nancy, for finding a slot in your schedule for our tree planting. It looks perfect! The crew was super efficient, kind and did a great job tidying up after they left. Much appreciated.
~Alison

Jamie, you were right… the tree is the perfect shape…. and will be a wonderful Christmas tree for years to come. Your guys did an awesome job of planting the tree also. There clean-up was great as well. Thanks for excellent service all around. I look forward to doing business in the future.
~St John Medical Center

I just had to thank you for the amazing trees we bought from you. There is such difference between planting a mature tree instead of a seedling. We had lots of mature rhodys and azaleas and planting small trees would have really stood out. Once planted your trees look like they have been growing on our property for years and years. The quality of your trees is outstanding. Trees like this make a huge impact and add so much more value than they cost.
~Larry

Jamie: Your business is awesome, from our initial conversation to Pablo and his crew this morning to your email this afternoon. I am an extremely happy customer and will be using Big Trees, Inc in the future for all of our tree needs.
~Mark

Thanks Jamie. I was very pleased with the crew & the planting process. They were very careful & detail-minded to get the trees placed well. Really appreciate that they were able to not damage the existing sprinkler line too! The new drip line is awesome also. The trees look great – can’t wait for them to take root & flourish in their new home.
~Amy

Thanks again for your help! The tree looks amazing, and we’ve received many compliments from our neighbors!
Natalie(Lake Stevens)

Nancy
Just a brief note to say, the trees look great and Pablo and his assistant did an awesome job. We will probably be back for another tree for that empty space in the back yard. Thank you again. Great doing business with you
Beth(Redmond)

Everything turned out just great-I don’t see much of the neighbors’ house, they don’t see me, and Carol doesn’t have to hear me carping all the time. Pablo and the guys worked hard, did a good job, and were easy to work with. A pleasant bonus was (and continues to be) that your truck did not hemorhage oil onto the driveway the way so many do. Thanks again for all your help.
Ralph & Carol(Redmond)