Warranty Info

Thank you for purchasing trees from Big Trees, Inc. Our hope is that your trees thrive and enhance the area where planted. It is important that you read these instructions carefully so that you understand fully how the warranty functions. Only trees purchased from Big Trees, Inc. and installed by our professionals are eligible for any warranty. All installed trees must have automated drip type irrigation or BTI management approved irrigation system specific for watering the newly installed trees at the time of installation. Approved irrigation systems can be installed by Big Trees, Inc. at an additional charge. 
    
Big Trees, Inc. historically enjoys a 98% success rate on trees that we install. However, of the 2% that do die, 90% of those are from improper watering practices. Maintaining and monitoring your trees is your responsibility. Failure to notify Big Trees, Inc. immediately of any discoloration of foliage above 20% will immediately void any warranty.

It’s Quite Simple
The whole idea of automated irrigation is to ensure that your trees get regular deep watering to keep the root ball from drying out. Rainfall helps but does not provide the deep watering that your new trees need. During the rainy seasons your trees require much less watering because of the ambient temperature, not because of the rain itself. Tree roots are generally much deeper than grasses and shrubs. That is why automated irrigation systems that deep water the entire root system work most successfully. A moist root ball (not overly saturated with water) will cause your trees to be healthier and grow faster.

Watering
The need for proper watering amounts is quite simple; trees like moisture present and available all of the time. Trees can be over watered by keeping them sopping wet. Sometimes poor drainage conditions in the soil (clay, hardpan, etc.) can cause roots to be continually immersed in water. This condition deprives the root system of oxygen, and like most living things that aren’t allowed to breathe, the trees will eventually die. Check to make sure that the water applied is draining away from the tree(s). All water should be absorbed within 6 hours, and no puddling should occur in the root zone.

Soil Moisture Test 
(Although not highly scientific, this test is very effective.)
Use a trowel to dig down at the root zone approximately 4-6”. Pick up a small handful of soil and squeeze it tightly in the palm of your hand. If the soil has formed slightly to the shape of your palm after you have opened your fist, the soil moisture is ideal. If the soil easily crumbles and falls apart the moisture level is too low, and if you are able to squeeze water from the soil when it is in your fist the soil is too wet.

Fertilizers
All trees purchased and installed by Big Trees, Inc. professionals are fertilized with a beneficial microbe & fungi enhanced organic fertilizer at the time of planting. This should be adequate for the first growing season. When using fertilizer be sure to follow the manufacturers suggested application amount. Spring is generally the best season to fertilize.

Mulch
Placing a layer of mulch over the tree root zone has many benefits. Organic type mulches help to maintain soil moisture by reducing water evaporation, allowing you to use less water. Organic mulches also moderate the soil temperature, reduce weed growth, slow soil erosion, and can lessen soil compaction. In the long run mulch improves soil structure, improves plant health and encourages growth. A two to four inch layer of mulch is ideal.   When placing mulch be sure that it is pulled back at least six inches from the base of the tree. Placing the mulch right up to the base of the tree can cause decay in the trunk and will result in health problems and even tree death.

Tree Staking
It is the responsibility of the owner to ensure that the tree(s) have proper and necessary staking (including removal of material from the trunk when no longer necessary, staking needs to be checked often to prevent the girdling of the trunk and eventual death of the tree). After one year, staking should be removed to allow good trunk taper unless wind is a problem.

Limitations of Warranty
The Big Trees, Inc. warranty does not apply to tree(s) that are damaged or dead due to natural causes, site-specific problems such as inadequate drainage or contaminated soil, acts of nature beyond our control or improper maintenance. Only invoices paid in full when due will receive our one-year warranty. Warrantee does not include the cost of any rental equipment required to replace the tree.

Terms
All invoices are due on delivery unless an alternate agreement is made in advance, in writing with Big Trees, Inc. Management. Past due accounts will be charged a 2% per month, 20% per annum. Big Trees, Inc. reserves the right to charge a 50% restocking fee in the event that an acknowledged order is cancelled after trees have been dug for the order.

Thank you for purchasing trees from Big Trees, Inc. Our hope is that your trees thrive and enhance the area where planted. It is important that you read these instructions carefully so that you understand fully how the warranty functions. Only trees purchased from Big Trees, Inc. and installed by our professionals are eligible for any warranty. All installed trees must have automated drip type irrigation or BTI management approved irrigation system specific for watering the newly installed trees at the time of installation. Approved irrigation systems can be installed by Big Trees, Inc. at an additional charge. 
    
Big Trees, Inc. historically enjoys a 98% success rate on trees that we install. However, of the 2% that do die, 90% of those are from improper watering practices. Maintaining and monitoring your trees is your responsibility. Failure to notify Big Trees, Inc. immediately of any discoloration of foliage above 20% will immediately void any warranty.